Delivery And Shipping

Larei Hair – Shipping, Returns & Refund Policy

1. Introduction

Thank you for shopping with Larei Hair. Each unit is carefully prepared to ensure the highest quality. By placing an order, you agree to the terms outlined below.

2. Order Processing Time

All orders are processed within 5-10 working days (excluding weekends and public holidays).

This processing time allows us to:

  • Prepare and customise your unit

  • Carry out quality checks

  • Package your order securely

During busy periods, launches, or promotions, processing times may be extended.

Please allow the full processing time before requesting order updates.

3. UK Shipping

  • All UK orders are shipped via Next Day Delivery (tracked) once dispatched

  • You will receive tracking details via email once your order has been shipped

4. International Shipping

  • All international orders are shipped via DHL (tracked)

  • Estimated delivery time: 7–14 working days after dispatch

Please note:

  • Delivery times may vary depending on destination and customs processing

  • Any customs duties, taxes, or import fees are the responsibility of the customer

5. Shipping Disclaimer

Once your order has been dispatched:

  • Larei Hair is not responsible for courier delays

  • We are not liable for lost, stolen, or delayed parcels caused by the shipping provider

  • Customers are responsible for providing the correct shipping address at checkout

If an issue arises, we will assist in contacting the courier, but resolution is subject to their investigation.

6. Returns & Refund Policy

Due to the nature of our products, all sales are final.

We do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect selection (length, texture, lace size, etc.)

  • Items that have been worn, installed, styled, cut, coloured, or altered in any way

All Larei Hair units are considered hygiene-sensitive products and cannot be resold once handled or worn.

7. Custom & Made-to-Order Units

All custom wigs and made-to-order units are non-refundable and non-exchangeable.

By placing an order, you acknowledge that:

  • Your unit is made specifically for you

  • All selections are final at checkout

8. Exceptions (Faulty or Incorrect Items Only)

We will only review requests under the following conditions:

  • You received a faulty item, or

  • You received the wrong item

To be eligible:

  • You must contact us within 48 hours of delivery

  • Provide clear photo/video evidence

  • Item must be unused, unworn, unaltered, and in original packaging

9. Returns Process (If Approved)

If your request is approved:

  • You will receive return instructions

  • The item must be returned within the specified timeframe

Please note:

  • Customers are responsible for return shipping costs unless the item is confirmed faulty or incorrect

  • We recommend using a tracked service

Once received and inspected, we will:

  • Offer a replacement, or

  • Issue a refund if a replacement is unavailable

10. Chargebacks & Disputes

By placing an order, you agree to contact Larei Hair first to resolve any issue.

We reserve the right to:

  • Provide all relevant evidence (including product descriptions, images, and policy agreement) in response to disputes

  • Decline claims that do not meet the conditions outlined in this policy

11. Contact Us

For all enquiries, please contact:
info@lareihair.com

Please include your order number for faster assistance.